Refund Policy

Returns

All product sizes are already mentioned in the product specifications. Please check the size before placing your order. Size-related issues will not be considered for returns, and no refund will be provided.

We ask for customers to bear the Rs. 120 cost of return shipping and this cost will be adjusted against the refund amount.

Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting.

Our policy lasts 7 days. If 7 days have passed since you received your item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Due to hygiene reasons, Naths(Nose Pin), Toe Rings, Earrings or any set including earrings inside, body piercing products, hair accessories, face masks are not Returnable.
  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after received.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  For Minor colour, design variations in the products from the photograph shared on the website, it would NOT be eligible for an exchange. We will dispatch the order ONLY if we have the same product as ordered by you, else we will NOT ship the order.

If you need to exchange it for the same item, send us an email at   and send your item to: Branta Shop, A 914 - Money Plant High Street, Jagatpur Road, Sarkhej - Gandhinagar Hwy, nr. BSNL Office, Gota, Ahmedabad, Gujarat 382470

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping

To return your product, you should mail your product to: Branta Shop, A 914 - Money Plant High Street, Jagatpur Road, Sarkhej - Gandhinagar Hwy, nr. BSNL Office, Gota, Ahmedabad, Gujarat 382470

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.